Success Book ~ Tao of Personal Leadership
Excerpt from the Tao of Personal Leadership written by Diane Dreher
Reflective comments allow us to pinpoint the feeling behind the words. Clarifying questions help us to get the information we need for greater understanding.
The wonderful thing about reflective listening is that you really can’t go wrong. If you say to someone, “You sound angry,” and the person isn’t angry, he or she will correct you – “I’m not really angry, I’m just disappointed in Mary” or whatever. Like a natural mirror, your reflective listening reveals the truth of what the other person is saying. But reflective listening is more than a mirror. It sends a strong message of commitment and concern, helping to build greater trust between the two of you.




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