Showing posts from December, 2023

Question for reflection

  It's not by accident that reflection, action, and change are often the result of first asking a great question. One such example: "What one word do we want to own in the minds of our members, employees, and strategic partners?" A deceptively simple query that is not so easy to answer due to the vast diversity of your programs. Go ahead, ask your colleagues! The challenging questions we ask ourselves as an organization are the ones that tend to be the most transformative, especially during these times of rapid change and massive disruption. Here are a few more example questions every organization should be asking: Q: Would we rather recruit knowledgeable and informed long-term members who join for the right reason or sell to uninformed, easy to get short-term members? Do our incentives match the goal? Before you assume you have a retention problem, consider whether you have an acquisition problem instead. As they say, easy come, easy go! If more than 10 percent of your n

Are You Having a Rough Day?

  Are You Having a Rough Day? Well, you're not alone. Here are some other folks that had the occasional rough day too . . . 27 publishers rejected Dr. Seuss's first book,   To Think That I Saw It on Mulberry Street . Van Gogh sold only one painting during his lifetime, and even this sale was to the sister of one of his friends for 400 francs (approximately $50). This didn't stop him from completing over 900 works of art. A Paris art dealer refused Picasso shelter when he asked if he could bring his paintings in from the rain. Charlie Chaplin was initially rejected by Hollywood studio chiefs because his pantomime was considered "nonsense." Stephen King's first novel   Carrie   was rejected 30 times. After Harrison Ford's first performance as a hotel bellhop in the film   Dead Heat on a Merry-Go-Round , the studio vice president called him in to his office. "Sit down, kid," the studio head said, "I want to tell you a story. The first time Tony